McCall Behavioral Health Network

Administrative Manager

The Administrative Manager plays a central role in the day-to-day operational functioning of McCall Behavioral Health Network's REST Center, a voluntary crisis stabilization program providing short-term behavioral health and substance use crisis services

Exempt /Full time

Salary range begins at $60,000

QUALIFICATIONS

Associate's degree required; Bachelor's degree in Business Administration, Public Health, Healthcare Administration, or a related field preferred.

•  Minimum of two (2) years of administrative experience in a healthcare, behavioral health, or social services setting required.

•  Experience with state contract data reporting, DDaP, or DMHAS reporting systems strongly preferred.

•  Experience working in a community mental health, substance use disorder, or crisis services environment preferred.

Physical Requirements: Prolonged periods of time sitting at a desk, using the phone, and working on a computer. Must be able to lift up to 20 pounds at times.

Valid Driver’s license required.

Benefits

• PTO 4 weeks accrued on biweekly basis
• Medical & Dental Insurance - with large employer paid premium
• Life Insurance - 100% employer paid
• Voluntary Vision Insurance
• AFLAC Voluntary Benefits
• Tuition Reimbursement
• 11 Paid Holidays
• Employee Assistance Programs (EAP)
• 403(b) Retirement Plan with Employer Match
• 2 Gym Membership Options

Agency Overview

The McCall Behavioral Health Network is a nonprofit organization whose mission is to inspire hope and promote wellness and healing through a continuum of behavioral health services — prevention, treatment, recovery support, and community engagement — for individuals of all ages and families across Western Connecticut. For more than 50 years, we have reached out to those who often feel isolated in their struggles and have never turned anyone away for their inability to pay. Led by President and CEO Maria Coutant Skinner, LCSW, our passionate team of highly trained professionals is committed to helping individuals and families overcome adversity, foster resilience, and achieve wellness. With locations in Canaan, Danbury, Torrington, Waterbury, and Winsted, McCall serves over 3,500 clients annually, supporting individuals wherever they are on their recovery journey. At McCall, our mission is at the heart of everything we do, ensuring that everyone in our community has equitable access to best-in-class care and the resources they need to heal and thrive.

KEY RESPONSIBILITIES

Contract Data Reporting & Compliance

•  Collect, compile, and submit all required data reports to DMHAS in accordance with established timelines, formats, and DDaP data quality standards.

•  Monitor data accuracy and timeliness across all required reporting fields; identify and resolve discrepancies in coordination with clinical and IT staff.

•  Maintain organized records of all contract deliverables, submissions, and correspondence to support audit readiness and contract compliance.

•  Track and report program performance metrics including utilization rates, referral sources, average length of stay, discharge dispositions, and follow-up completion rates.

•  Coordinate with the Chief Clinical Officer and Program Director to ensure performance measure data is current, accurate, and prepared for QI review meetings.

•  Generate ad hoc reports from the NextGen electronic health record system as requested by program leadership or state partners.

•  Support preparation of any required contract amendment documentation, outcome reports, or state-required deliverables.

Scheduling & Staffing Coordination

•  Develop, maintain, and distribute the 24/7 staffing schedule for all REST Center positions, including clinical, nursing, peer support, and transportation staff.

•  Coordinate schedule adjustments to address call-outs, vacancies, and coverage needs in a timely manner, escalating to the Program Director as appropriate.

•  Track staff availability, requested time off, and overtime in coordination with Human Resources to ensure continuous program coverage.

•  Maintain an up-to-date on-call roster and contact list for all REST staff and supervisory personnel.

•  Coordinate scheduling for staff trainings, supervision meetings, team meetings, and compliance-related activities.

Administrative Operations

•  Serve as the primary point of contact for program reception, intake coordination, and general program inquiries.

•  Manage client intake paperwork, consent forms, and administrative documentation in compliance with HIPAA and program policies.

Quality Improvement Support

•  Administer and track completion of client discharge satisfaction surveys and enter data into designated tracking systems.

•  Assist in preparing data summaries and program reports for Continuous Quality Improvement (CQI) review and leadership reporting.

•  Monitor deadlines for regulatory compliance activities, staff training renewals, and contract deliverables.

•  Support preparation for Joint Commission accreditation surveys, DMHAS site visits, and other external reviews as applicable.